Email and Phone Policy
Phone calls and emails are generally received and responded to Monday through Friday, from 9:00am - 5:00pm. Please note there can be a 24-48 hour response time during the week. We will respond to emails and phone calls received over the weekend beginning Monday morning.
Our initial consultation fee for new clients also includes a 10 minute phone call, if required, within 2 weeks of your first appointment and allows us to discuss any questions or concerns that come up as you get started. This is not a follow up appointment and we will not discuss new aspects or findings from your case – it is purely for clarifying and coaching you on the protocol you have recently received.
Outside of this time, Erika Galentin MNIMH, RH (AHG) may have to charge for time accrued speaking by phone or answering your emails. If you are having concerns regarding your herbal protocol, you may be asked to consider booking another appointment (45 minute session) so that all of your concerns can be addressed appropriately.
If you feel you need to speak with Erika Galentin immediately, please call our office and leave a message. She will return your call as soon as she is able. If you are having an emergency, stop all herbs and supplements, and head to your nearest Urgent Care facility.